Refund policy

At FÜRENZA, we are committed to delivering products of the highest quality. If your experience does not meet expectations, we're here to help.

Eligibility for Refunds

Refund requests may be considered in the following circumstances:

• The product received is damaged or defective.
• An incorrect product has been delivered.
• The product has been significantly damaged during transit.

To initiate a refund request, please contact our customer support team within the specified timeframe after receiving your order, along with your order details and clear photographs of the product, where applicable.

Non-Refundable Items

For hygiene and safety reasons, products that have been opened, used or damaged after delivery are generally not eligible for a refund unless the issue is due to a manufacturing defect or an error on our part.

Refund Process

Once your request has been reviewed and approved, the refund will be processed to your original payment method. The time taken for the amount to reflect in your account may vary depending on your payment provider.

Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may no longer be accepted.

Need Assistance?

If you have any questions regarding your order, refund eligibility or the status of your request, our customer support team will be happy to assist you. We are committed to making every FÜRENZA experience as smooth and reassuring as possible.