FAQs
Shipping & Delivery
Where does FÜRENZA ship?
We ship within India. Shipping charges, where applicable, are calculated at checkout.
How soon is my order dispatched?
Orders are processed during standard business hours and prepared for dispatch as quickly as possible once confirmed.
How long will delivery take?
We offer standard shipping, and delivery timelines vary based on your location and the courier service. Delays can occasionally occur due to factors beyond our control, such as weather, public holidays or operational delays.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation along with tracking details (where available) so you can monitor your delivery.
What if I entered the wrong address?
Please double-check your shipping details before placing your order. FÜRENZA can't be held responsible for delays or failed deliveries caused by incorrect or incomplete address information, so contact us right away if you spot a mistake.
Orders & Support
How do I place an order?
Add Happy Gut to your cart, proceed to checkout, enter your details and complete payment. You'll receive an order confirmation once it's placed.
Can I cancel or change my order?
Orders can be cancelled before they're dispatched. Once an order has shipped, cancellation requests may no longer be accepted — so reach out as soon as possible if you need to make a change.
How do I contact customer support?
Email furenzapet@gmail.com or call +91-8530179247. Our team is happy to help with any question about your order, shipment or refund.
Refunds & Returns
When can I request a refund?
Refund requests may be considered if the product arrives damaged or defective, if the wrong product was delivered, or if the item was significantly damaged in transit.
How do I start a refund request?
Contact our customer support team after receiving your order with your order details and clear photographs of the product where applicable. Once reviewed and approved, your refund is processed to your original payment method.
Are opened or used products refundable?
For hygiene and safety reasons, products that have been opened, used or damaged after delivery are generally not eligible for a refund — unless the issue is due to a manufacturing defect or an error on our part.
How long does a refund take?
Once approved, the refund is issued to your original payment method. The time for it to reflect in your account depends on your payment provider.
Packaging
How is my order packaged?
Every order is prepared carefully and packed to reach you safely, since we're committed to delivering products of the highest quality.